myAimsun Admin¶

myAimsun Admin is the dedicated portal for system administrators (Admins) to manage Aimsun products, subscriptions, and users for one or more accounts in their organization.

To register your organization in myAimsun for the first time, contact info@aimsun.com and provide the following details for the primary Administrator:

1. First Name
2. Last Name
3. Email Address

Login¶

Aimsun will send the designated Admin an email with the initial login credentials. Use them to access the myAimsun Admin portal.

Admin scope across multiple accounts¶

By default an Admin manages the account that their own contact belongs to. Aimsun staff (or a Super Admin in your organization — see Grants) can extend that scope by granting the Admin authority over additional accounts in your corporate hierarchy.

When an Admin has more than one account in scope, every page that lists users or subscriptions includes an Account filter. Use it to focus on one or several accounts, or leave it empty to see everything across the in-scope accounts.

Overview¶

Overview is the page you land on after signing in. It answers one question: does anything need your attention, and where do you fix it? Every number and every entry links to the page where you act on it, with the right filter already applied.

Tiles¶

Needs attention¶

Lists what you may want to act on, one group per topic:

• Contracts ending within 90 days — with the editions they cover, the end date and the seats assigned on them. Select one to open its subscription lines.
• Detaches ending within 7 days — users whose computer license ends soon.
• Active users without a seat — users who cannot license a computer yet.
• Deactivated users still holding seats — see Release the seats of an inactive user.

Each group shows its first five entries; Show all opens the full list. Groups with nothing to show are hidden, and when no group has entries the page says Nothing needs your attention.

For information¶

Fully assigned subscription lines lists the lines with no free seat left, in case you need to plan more seats.

The Add User button on Overview opens the same dialog as on the Users page (see Add a User).

User Management¶

The Users section allows Admins to edit profiles, activate or deactivate users, and manage seat¹ assignments. Only Active users can log into the myAimsun portal and use assigned seats.

The user list displays names, email addresses, the user's account (when more than one is in scope), role, and currently assigned seats.

The Editions column shows one line per seat assignment, with the number of seats when there is more than one. Assignments on expired subscriptions are not shown. When the seat is detached on a computer, the line says until when and on which machine:

• Detached until 21 Oct 2026 · georges-laptop — one computer.
• Detached on 3 machines, until 28 Oct 2026 — several computers; hover it to see each machine and date.
• A detach ending within 7 days is highlighted, and (grace) marks a grace activation.

Find users: the Show filter¶

Next to the search box, the Show filter narrows the list:

It combines with the search box and the account filter. The links on Overview open the list with the matching option already picked, and the page address keeps it, so you can bookmark or share a filtered list.

Roles¶

Each person is assigned exactly one of the following roles:

• User: Access assigned seats and general services (Doc Hub, User Forum). No access to billing information or admin portals.
• Billing: Exclusive access to billing and account information.
• Admin: Full administrative rights. Admins can manage software, services, billing, and user access levels for every account in their scope.

Only Admins can change roles for other users and fellow Admins.

Add a User¶

Admins can add new users to any account in their scope, subject to the following restrictions:

• The email address must be unique across the organization.
• The email domain must be pre-registered with Aimsun for that account.

If you need to register additional email domains, contact Aimsun at info@aimsun.com.

Deactivate a User¶

To deactivate a user, check the box next to their name and click the Deactivate icon (a person with a minus sign) next to Add User. Check several boxes to deactivate several users at once. Deactivated users lose access to the portal and to their assigned seats.

When the users you deactivate hold seats, a dialog lists those seats before you confirm:

• Seats not in use can be unassigned in the same step (Also unassign the seats not in use), so they go back to the pool for someone else.
• Seats detached on a computer stay in use until the detach ends; the dialog shows the machine and the date. To free one earlier, contact Aimsun Support.

Note: Deactivating a user does not immediately release the activations installed on their computers. Each activation stays valid until its license expires — up to the subscription's detach duration (30 days by default, but configurable per subscription). See the Aimsun Licenser manual for details. Deactivation is intended for users leaving the organization, not for temporary seat management.

Release the seats of an inactive user¶

A deactivated user can still hold seats — for example, seats that were detached when the user was deactivated. Nobody can use those seats until they are released. To release them without reactivating the user:

1. Open the Inactive users tab and pick Still holding seats in the Show filter.
2. Click Unassign on the user's row, or check several users and choose Unassign in Bulk actions.
3. The dialog lists their seats; confirm to unassign the ones not in use.

Seats still detached on a computer are released once the detach ends. The Deactivated users holding seats tile on Overview tells you when there are any left.

Reactivate a User¶

To reactivate a user, switch to the Inactive users tab, select the user, and click the Activate button.

Edit a User Profile¶

Click the Manage button to access a specific user's profile. You can modify:

• Salutation
• First Name
• Last Name
• Address
• Role

Note: Email addresses cannot be edited. To modify a user's email, contact info@aimsun.com.

Subscriptions¶

The Subscriptions section displays the subscriptions visible to the Admin, split across two tabs:

• Owned — subscriptions your accounts own, plus subscriptions that a distributor sold to your accounts. These are the subscriptions whose seats you assign and unassign.
• Sold — subscriptions your accounts own but resold to a third-party customer (distributor view). These are read-only here; the buyer's admins manage the seats.

The Sold tab is hidden when there are no resold subscriptions. Each tab shows a counter with the number of subscriptions currently matching the filter.

Status filter¶

The toolbar of each tab carries three status buttons. Pick one at a time:

• Active — not expired, including those ending soon.
• Expiring ≤ 90 days — not expired and 90 days or less from expiration.
• Expired — past their expiration date.

Active is selected by default, so a subscription stays in the default view until it actually ends. The filter is shared across the two tabs.

Open a single line or a whole contract¶

Links from Overview and Subscription usage open Subscriptions on exactly what you selected: one subscription line (Line: …) or every line of a contract (Contract: … · 3 lines). The status buttons do not apply while that label is shown. Remove the label, or pick a status, to return to the full list.

Owned subscriptions¶

For each subscription line the Owned tab shows: Contract name, Subscription Name (when more than one line exists), Edition, Product, optional Products, Available / Total Seats, and Expiration.

Sold subscriptions¶

For each subscription line the Sold tab shows: Contract name, Subscription Name, Sold to (buyer Account name), Edition, Product, optional Products, Total Seats, and Expiration. The used / available split is not shown — the buyer's admins decide how their seats are allocated.

Assign and Unassign Seats¶

To run Aimsun Next mobility modeling software, a user must hold a seat². Seats can be assigned from any subscription in the Owned tab while seats remain available.

A seat stays in the organization that owns it: you can assign it to users of any account in that organization, but not to users of another organization. Unassigning has no such restriction.

To assign a seat:

1. Go to the Active Users list.
2. Click Manage next to the user's name.
3. Open the Subscriptions tab.
4. Click Assign on the subscription line, choose the number of seats and confirm with Assign.

The line shows how many seats are still available. When none is left, Assign is disabled: unassign a seat from another user first, or contact Aimsun for more seats.

To unassign a seat: click Unassign in the same menu.

Once a seat is assigned, the user can license³ their computer with the Aimsun Licenser (downloadable from my.aimsun.com/downloads).

Important: If a user already activated a seat on a computer, the Admin cannot unassign that seat until the user releases it through the Licenser, until the license expires (default 30 days, configurable per subscription), or — when the local machine state is broken — until the user requests a grace activation that releases the orphan.

Password Management¶

Admins cannot view, change, or force a password reset for users. Users manage their own passwords through the myAimsun portal.

Subscription usage¶

The Usage page shows how the seats of your subscriptions are used across the accounts you manage, now and over the last 12 months. It counts seats: a seat is in use while it is detached on a computer.

Filters at the top apply to the whole page: Account and Edition (one or several), and the status — Active or Expiring ≤ 90 days. Clear filters returns to the default view. With a single account in scope there is no account filter.

Usage now¶

When you select accounts, the tiles describe those accounts: the seats they own, the seats assigned to their users (including seats lent from other accounts) and the seats their users have in use.

Usage over the last 12 months¶

A chart of the seats assigned at the end of each month, by the user's account, against the size of the pool. Hover a month to read its values.

Seats by account¶

One row per account: the seats it owns, the seats assigned to its users and how many of those are in use. A seat owned by one account can be assigned to a user of another account in the same organization; the row says where its seats come from. Select a row to filter the page to that account.

Subscription lines¶

Every subscription line with its owner account, total, assigned, in use and free seats, and its end date. Select a row to open that line in Subscriptions.

Contracts ending¶

Contracts ending in the next 12 months, one row per contract, soonest first: the end date, the editions it covers, its seats and how many are assigned, and — when you manage several accounts — to which accounts. Contracts ending within 90 days are highlighted. Subscriptions bought through a distributor appear as Bought through a distributor.

Billing¶

Users with the Admin or Billing role can access an account's financial data. Use the Account overview to update the billing contact email, physical address, and Tax ID.

When multiple accounts are in scope, the Billing page lets you choose which account to view.

Billing History¶

A list of all generated invoices, downloadable as PDF documents.

Active Quotes¶

A list of pending quotes (not yet accepted or rejected), downloadable as PDF documents.

Grants¶

The Grants page lets a designated Super Admin delegate admin authority over accounts inside their corporate hierarchy without contacting Aimsun for every change.

To become a Super Admin, contact Aimsun staff at info@aimsun.com — only Aimsun staff can promote a contact to Super Admin. Once promoted, that contact sees the Grants page in the sidebar and can grant or revoke admin scope for any contact and any account inside their corporate hierarchy without further involvement from Aimsun.

A grant attaches a contact (the future Admin) to an account (the scope they will administer). Once granted, the contact's Admin sidebar — Users, Subscriptions, Billing — also covers that account.

Grant access to an account¶

Click Grant access to open the dialog. Pick:

• Contact — any active contact inside your corporate hierarchy.
• Account — any account inside your corporate hierarchy.

Both choices are restricted to the accounts that share the same Salesforce ParentId root as your own account. Cross-organization grants remain Aimsun-staff-only and must be requested via support.

Revoke a grant¶

Each row has a delete icon. Revoking is reversible — you can re-grant it later from the same page. The change is audited (granted-by and granted-at fields, plus a revoke audit event).

You can only revoke grants on accounts inside your corporate hierarchy. A grant on an account outside it — for example one Aimsun staff created for you across organizations — is refused with Permission Denied; ask Aimsun at info@aimsun.com to remove it.